Privacy Policy

Effective date: July 18, 2026

Who We Are

Plano Emergency Plumbing is operated by Nearby Home Plumbing, LLC, a registered Texas limited liability company ("Nearby," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and share information when you visit planoemergencyplumbing.com or contact us through this site.

Nearby Home Plumbing, LLC is a marketing, dispatch, and referral platform. We connect homeowners with independently owned and operated, separately licensed plumbing service providers. We do not ourselves perform plumbing work. When you submit a request through this site, your information is shared with the independent service provider dispatched to your job, as described below.

Information We Collect

When you contact us through a form on this site, we collect the information you provide, which may include your name, phone number, email address, property address, the service you're requesting, and any details you share about your issue.

We also automatically collect certain information through the technologies described below when you browse this site, including approximate location (city/region level), device and browser type, pages viewed, and how you interacted with the site.

How We Use Your Information

• To respond to your service request and dispatch an independent, licensed plumbing service provider to your job
• To contact you about scheduling, estimates, and your service request
• To improve this website and understand how visitors use it
• To measure the effectiveness of our advertising

How We Share Your Information

We share your contact and service-request information with the independent plumbing service provider dispatched to fulfill your request. Each provider is separately owned, separately licensed by the Texas State Board of Plumbing Examiners (TSBPE), and responsible for its own work, conduct, and any warranty on that work — independent of Nearby Home Plumbing, LLC and independent of any other service provider in our network. Submitting a request through this site means you consent to your information being shared with the dispatched provider for the purpose of completing your service request.

We also share information with the third-party service providers below, who process it on our behalf or for advertising purposes:

• Google (Google Analytics 4, Google Ads): website usage analytics and, where applicable, advertising conversion tracking
• Meta (Meta Pixel): advertising conversion tracking for our Facebook and Instagram campaigns
• CallRail: call tracking. Calls to the phone numbers on this site may be recorded and/or tracked for quality assurance and marketing attribution. Texas is a one-party consent state for call recording; by calling a tracked number on this site, you acknowledge the call may be recorded

We do not sell your personal information.

Cookies and Tracking Technologies

This site uses cookies and similar technologies through Google Analytics 4 and Meta Pixel to understand site usage and measure advertising performance. You can control cookies through your browser settings. Disabling cookies may affect how this site functions but will not prevent you from calling or submitting a service request.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you. To make a request, contact us using the information below. We will respond within a reasonable time.

Data Security

We use reasonable administrative and technical safeguards to protect the information you provide. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children.

Third-Party Links

This site may link to third-party websites, including licensing verification tools (TSBPE, HPC) and sites for other properties in the Nearby Home Plumbing network. We are not responsible for the privacy practices of those third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent update.

Contact Us

Questions about this Privacy Policy? Call (469) 327-0831 or use the contact form on this site.